Vicki Millen

August 15, 2019

Customer relationships, Influence, Communication, Life Balance, Mindset

It's the little things

Vicki Millen

August 15, 2019

Customer relationships, Influence, Communication, Life Balance, Mindset

You may never know the flow on benefit that little act of kindness has but…

Vicki Millen

May 16, 2019

Customer relationships, Communication, Business Development, Professional development

Professional networking

Vicki Millen

May 16, 2019

Customer relationships, Communication, Business Development, Professional development

Professional networking… for some it’s fun, and for many, well… not so much

The best piece of advice I ever received about networking was…

Vicki Millen

March 29, 2019

Influence, Communication, Customer relationships, Performance, Teamwork

Dealing with difficult people

Vicki Millen

March 29, 2019

Influence, Communication, Customer relationships, Performance, Teamwork

Last week I had the opportunity to speak to Law Institute Victoria members on Dealing with difficult people… a topic that is relevant to us all.

In my experience these points are a strong start to creating positive outcomes from difficult situations.

Vicki Millen

March 20, 2019

Customer relationships, Marketing, Communication, Strategy, Sales

Create more referrals

Vicki Millen

March 20, 2019

Customer relationships, Marketing, Communication, Strategy, Sales

Want to create more referrals?
When starting out you’ve got to be specific… it’s easier and things move faster. Why? It’s simpler – People can quickly get ‘Who you are, what you do and how to send people to you

Vicki Millen

March 16, 2019

Influence, Communication, Performance, Teamwork, Customer relationships

Happy teams, Happy times

Vicki Millen

March 16, 2019

Influence, Communication, Performance, Teamwork, Customer relationships

Ever worked in a team of great individuals, but when it comes to working together, it doesn’t quite gel?

One of the great contributors to team disharmony is misunderstandings and to reduce misunderstandings, we need to improve communication… but… where do you start?

Vicki Millen

March 12, 2019

Customer relationships, Influence, Marketing, Communication

Communicating with influence

Vicki Millen

March 12, 2019

Customer relationships, Influence, Marketing, Communication

When seeking to co-create a solution don’t ask for opinions, ask for advice as it creates more of a partnership role; rather than a critic you get a collaborator and the information is likely to be more constructive

Vicki Millen

March 9, 2019

Customer relationships, Marketing, Influence, Communication

Connecting with your customers

Vicki Millen

March 9, 2019

Customer relationships, Marketing, Influence, Communication

People determine what’s important to them in any given situation… eg price, quality, timeliness.

Here are two ideas for you to be mindful of when seeking to influence customers to your product or service.

Vicki Millen

March 6, 2019

Marketing, Strategy, Customer relationships

The importance of showing up

Vicki Millen

March 6, 2019

Marketing, Strategy, Customer relationships

Marketing takes time and patience.

You need to show up for more than 5 minutes before you ask for a sale. Build a rapport with your audience, show you bring value to them, earn their trust. Only then can you ask