Last week I had the opportunity to speak to Law Institute Victoria members on Dealing with difficult people…  a topic that is relevant to us all.

In my experience these points are a strong start to creating positive outcomes from difficult situations.



Ever worked in a team of great individuals, but when it comes to working together, it doesn’t quite gel? 

One of the great contributors to team disharmony is misunderstandings and to reduce misunderstandings, we need to improve communication… but… where do you start?